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LAST UPDATED 22.05.2018

Snappa ("we", “us” or “our”) are committed to safeguarding your privacy as a visitor and customer. We believe in transparency, and we’re committed to being upfront about our practices, including how we treat your information as we know privacy and security is a major concern.

This policy and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed and protected by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting and/or by disclosing personal information via the Website signifies you are accepting and consenting to the practices described in this policy. Please read this policy carefully and check it periodically as it may change from time to time.


What Information we may collect on you.

When booking Snappa we require personal information in order for us to carry out our services to you. To secure your booking we will collect the following information:

Clients name, address, contact phone number and email address. We may also ask for a second person contact phone number.

In order for you to pay for Snappa’s services we will receive your bank details via BACS or a personal cheque.

The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our business.

This data is collected via email and/or telephone communications.



You data is stored on a password protected computer and a paper copy which is held in a locked filing cabinet.

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.


You have the right to request from Snappa the information that we hold on yourself. You also have the right to have this data rectified, removed or erased as long as it does not affect the service that we offer to you. To request this information please email



Our website is hosted by Wix. They provide us with the online platform that allows us to provide our services to you. Your data is stored through Wix data storage, databases and the general Wix application. They store your data on a secure server behind a firewall.


About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We use the following cookies:

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. They also allow us to analyse how effective our own paid advertising is. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily as well as helping us determine where our ads will be most effective online.
Functionality cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests.


You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may have a limited experience and may not be able to access all or parts of our Website.


If you believe that we are collecting or using your data unnecessarily please contact us in the first instance. If you wish to make a formal complaint against Snappa please contact the ICO.

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